Food delivery services have become a convenient option for millennials to get prepared food from their favorite restaurants delivered at their doorsteps with just a few clicks on their mobile phones or computers. Purchasing food through online food delivery companies, especially their mobile apps, have soared over the recent years with increased internet penetration, quick access to smartphones and simplified online payment systems. These food delivery apps allow easy ordering, tracking, and payment which makes them popular among millennials. Takeaway restaurants are using the services of third-party delivery services to enable fast delivery of their food to the customers. Some restaurants even have their own in-house food delivery system and apps to cater to the needs of their customer base.
Global Food Delivery Service Market Overview
On-demand food delivery services are gaining prominence over the recent years, thanks to its convenience and easy accessibility. Due to the hectic lifestyles, consumers can easily request for food delivery services from a specific restaurant through a website or mobile app. Popular on-demand food delivery services include a range of restaurants that allow users to compare menus, prices, and several reviews provided by former customers. According the recent market research from Technavio, the global on-demand food delivery service market will grow steadily at a CAGR of close to 32% by 2021, while several world’s leading food delivery companies or food delivery apps will continue to dominate the market in the foreseeable future.
Today, many world’s leading food delivery companies are collaborating with AI technology companies to deliver food with robots, drones and self-driving cars. These use GPS and camera to determine the optimum route to ensure quick delivery of food to the customers. The use of Big Data is also gaining popularity among takeaway food delivery service providers. By collecting and analyzing information such as purchasing history, road traffic, market trends, and online reviews, the food delivery companies will be able to precisely estimate customer’s food preferences and delivery time.
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Technavio's Food Service Market Research Library
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Top 10 Food Delivery Companies in the World 2019
Uber Eats is an online food ordering and delivery service launched by American ride-hailing giant Uber in 2014. Uber Eats allows customers to browse and order from local participating restaurants using its app or website. Uber Eats currently provides online food ordering and food delivery service for around 130,000 restaurants in over 25 countries around the world, making it one of the world’s largest food delivery companies and the best food delivery apps used by millions of customers worldwide. Uber Eats allows customers to browse and order from local participating restaurants using its app or website.
Grubhub is one of the largest takeaway food delivery companies in the US which allows diners to order food from 85,000 local takeout restaurants spread over 1,600 cities in the US and London. Grubhub merged with Seamless food delivery in 2013 and more than 60% of their orders comprise of online food delivery through mobile devices. Eat24, AllMenus, and MenuPages are some of the other brands under the Grubhub portfolio. Grubhub food delivery offers a wide range of payment options for its orders including cash, credit cards, Apple Pay, Android Pay, PayPal and eGift cards. The company launched its new in-restaurant technology platform, Grubhub for Restaurants, in 2016.
Just Eat is one of the largest food delivery companies with the best food delivery apps. Founded in London, UK in 2001, it allows customers to search for local takeaway restaurants, order food, make online payment, and review on the restaurants. It also provides options for either self-pick-up or delivery with a fee. The company currently covers more than 82,000 restaurants across 13 countries in the world. In total, there are over 22 million customers making more than 170 million orders on Just Eat app every year.
Deliveroo is a London based online food delivery company founded in 2013. It is now operating in over 200 cities mainly in Europe and Asia. Deliveroo enables customers to order food from proper restaurants that have no delivery service of their own and charges a fee from both, the customer and the restaurant, for the delivering service. As of 2018, Deliveroo has over 30,000 food delivery riders around the world. Uber Eats also operates with the same business module, which is considered as the biggest industry rival to Deliveroo.
Meituan Waimai is the largest food delivery company and the most used food delivery app in China. It operates in China’s first and second-tier cities such as Beijing, Shanghai, Hangzhou, Guangzhou, and other 300 major cities. Currently, Meituan Waimai represents around 40% of China’s total food delivery service market, with over 290 active users using the service every month. Apart from food delivery, Meituan Waimai also allows customers to order fruits, snacks, drinks on its mobile app, and Meituan Waimai will arrange them to be delivered to its users. Similarly to Uber Eats or Deliveroo, it recruits its own food delivery riders to deliver orders to customers.
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With over 2 million online users and 12000+ merchants across more than 100 cities, Delivery.com ranks among the top 10 food delivery companies in the US. Apart from delivering food, the company also delivers liquor, grocery, laundry and dry-cleaning services. Delivery.com through its online platform and mobile apps, provides easy, quick and convenient food ordering services to its customers. Customers can also earn Delivery Points with every order which can be redeemed for free credit and rewards. The company also offers cost-effective customizable options while ordering for a group.
OLO offers service to about 100 million users by delivering food from about 250 restaurant brands in the US. The company also offers fast, secure, and reliable digital ordering solutions which sync seamlessly with the operations of multi-location restaurants. OLO’s tagline is “Skip the Line” which resonates with the services provided by the company, i.e ordering and paying for the food online through their mobile phones thereby eliminating the need to stand in a line. The administrative dashboard of the company provides valuable purchase and behavioral data to takeaway companies, which in turn helps in better visibility and control over the day-to-day business.
Snapfinger is one of the biggest takeaway food delivery companies in the US and delivers food from over 28,000 restaurants. The company’s food delivery platform gives real time information about the availability of food items in a restaurant. Repeat ordering is made easy by saving previous orders of the customers. Customers can also filter their search by location, cuisine and food type thereby helping the user to find the perfect takeaway restaurant and food easily. Snapfinger have also developed remote ordering applications for several restaurants including Outback, Boston Market, and California Pizza Kitchen.
DoorDash has been one of the leading takeaway food delivery companies in the US offering food logistics services to its customers. It specializes in the quick delivery of food from one’s favorite restaurants. The customers can track their order in real time through the company’s food delivery app. DoorDash have partnered with thousands of local merchants to deliver millions of orders across 850 cities.
Postmates is among the best takeaway food delivery companies in the US. It operates a network of couriers that delivers food, groceries and alcohol to their customers. The company has partnered with more than 25000 merchants which allows users to choose their food from the best restaurants in their neighborhood. By subscribing to the Postmates Unlimited plan, users can get free delivery of their drinks and grocery.
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